Model byrokrata v občianskej reflexii

The study is aimed at the results of the person of bureaucrat s mechanism s empirical analysis and the evaluation of the bureaucrat s character from the view of the citizens as a client of the public administration. The theoretical base is connected with the approaches of M. Weber, R.K. Merton, H. Simon, M. Crozier. The research test MB – AOS was structured into two lines: 1. empirical (problematic and unproblematic), and 2. abstract – anticipative (typical bureaucrat). The results of the factor analysis allow us to consider the 9 – factor model of bureaucrat with dimensions: 1. tradition, 2. specialization, 3. informal control, 4. impersonality, 5. authority and hierarchy, 6. stabile patterns, 7. monopoly, 8. rules and procedures, 9. „office power“. The character of the interline differences was tested by MANOVA 3 x 48, in design of repeated measure. Correlation analysis allows us to show some specific attributes of the analysed phenomenon.

Model of bureaucrat. Correlation. dimensions. View of the citizens